denise: Image: Me, facing away from camera, on top of the Castel Sant'Angelo in Rome (Default)
Denise ([staff profile] denise) wrote in [site community profile] dw_biz2010-03-23 11:18 pm

Restocking the War Chest

As discussed in this week's [site community profile] dw_news announcement, the last three months of lowered income has done a lot to deplete our "war chest" -- the amount of money we keep in reserve to cover our future operating expenses. We'd already been running in the red from month to month, and the past few months have seen some additional expenses over and above the usual.

So, we're looking to run a DW fundraiser, once the credit card payment system is up and running again, to 'repay' the reserves that we've had to tap into over these past few months. It costs us around $10,000 a month for operating costs + what we pay ourselves (and we really don't pay ourselves much -- thank God for spouses with day jobs and the willingness to let us follow our dreams), and we've had some pretty big one-time expenses since the beginning of the year, including the tax bill being due. (We had money set aside for it, but let me just say, ouch.) With credit card payments, we were taking in about $6,000 a month, and we obviously hope that we can get out of the red, month-to-month, sometime soon!

In order to repay what we've had to raid the piggy bank for since the beginning of the year, our target goal is to raise $50,000 in the month of April. In order to repay the piggy bank and be able to support the kind of expansion, marketing, and improvements we'd like to do for the rest of the year, our pie-in-the-sky fundraising goal is $100,000 -- it's a bit of a stretch, but since we know a lot of paid accounts are set to expire on the one-year anniversary of open beta (5/1), we think it's totally doable if we hustle.

We haven't decided exactly what form that fundraiser might take, though, so we thought we'd put it up for discussion. Each of the plans we've been able to think of so far have pros and cons, and we'd like to make sure we hear everyone's thoughts before we make a decision.

One possibility is to sell another batch of seed (permanent) accounts. We said that we weren't going to do it again, since permanent account revenue is good in the short term but not so good (for you or for us) in the long term, but many people have asked us if seed accounts will ever be available for sale again, since they missed the first sale or weren't yet Dreamwidth members, and we think there'd be enough interest to support another sale. (Like the last time, seed accounts would sell for $200, and we would only place a limited number, probably 200-300, on sale.) We're really hesitant about doing that, though, because we told you guys that we weren't going to do it again except in dire emergency, and this isn't dire emergency -- we don't want to go back on what we said.

Another possibility is to do a paid account special sale -- along the lines of the December holiday promotion, where buying 6 months of time for someone else would give you 2 months for your own account, but not necessarily exactly that. (Details of what exactly the sale would consist of could be totally up for discussion.) The advantage of that would be that we wouldn't have to do something we said we wouldn't do (offering seed accounts for sale again), and we'd be able to design the sale to be as attractive as possible, to give people a chance to support Dreamwidth at any financial commitment level and get a bargain in the process. (We know that $200 is a lot to ask from people!) The disadvantage is that whatever promotion we come up with might be hard to distinguish from the changes to the paid account/credit system, which might make adopting the credit system more confusing, plus it might be hard to find an incentive that would encourage people to buy paid time credits.

A third possibility is to run some sort of unofficial Dreamwidth fundraiser, where individual people would offer up goods/services/what-have-you in exchange for DW credits, once we have the credit system going. The advantage of this would be that it might get people used to using the credit system, while the disadvantage would be the amount of overhead it would require -- it would have to be something unofficial, since we don't have the resources necessary to handle disputes or conflicts, and it might wind up with things going really wrong when people can't or don't deliver on what they promised. Also, this is the kind of model that's usually used on Dreamwidth and LiveJournal for charity fundraising, and Dreamwidth isn't a charity -- it might be weird, and we don't want to devalue the important charity fundraising work that people do.

So, there are advantages and disadvantages to each option (and there's nothing saying we can't do a mix of any/all of the above, as well as things we might not have thought of yet). We want to throw the question open to the floor, though, and see if people have perspectives and ideas that we haven't thought of:

* Which of the options do you prefer?
* Do you have any other ideas that might help us reach our sales goals?
* What kind of sale would inspire you to buy DW credit?

(One thing we're not looking for, for this post at least, is feedback on what kind of features and benefits would make paid accounts more appealing to you. We know there are a lot of things we can do there -- we've got a list of them scheduled for the rest of the year -- but they take more senior-developer time and effort than we have to schedule right now. Later on in the year, we'll revisit the question of paid account features and how we can improve them!)
casspeach: (Default)

[personal profile] casspeach 2010-03-24 07:16 pm (UTC)(link)
I feel a bit late to this party, but just wanted to add my own appreciation for you sticking to your guns over the credit card/troll thing. As others have said, I was impressed the first time you had to change, declining to name the last company you're switching to made me give a little cheer.

I don't know that I have anything terribly useful to add otherwise, except to say that I like the idea of being able to gift a random community as well as user, and fully intend to take advantage of that once I can use my card to do so again.

I agree with the idea of offering paid accounts at a slightly reduced price around the anniversary, since a lot of paid accounts might lapse then - it might encourage people who are on the fence about letting their accounts lapse.

Whatever the details you feel will work best, I would vote for option 2 for sure.

(I also feel like the only person on DW who really couldn't care less about v-gifts!)
starlady: the DW logo in red against a blurred background (dreamwidth)

[personal profile] starlady 2010-03-24 07:44 pm (UTC)(link)
+1 forever for the travel mugs. Stainless steel, with the DW swirl? That would be so awesome.
starlady: the DW logo in red against a blurred background (dreamwidth)

[personal profile] starlady 2010-03-24 07:50 pm (UTC)(link)
As much as I would love to have a permanent account, I'd rather keep contributing to DW's ongoing fiscal health in the long run. So I definitely agree that #2 is the way to go. I particularly like the idea of bonus paid time for communities, somehow.

And also, definitely, DW swag. I have visions of clutching my DW travel mug on the subway and having fellow DWers introduce themselves spontaneously because they recognize the swirl.
starlady: the DW logo in red against a blurred background (dreamwidth)

[personal profile] starlady 2010-03-24 07:51 pm (UTC)(link)
(You're not the only one who's indifferent to v-gifts! But evidently we are a minority. *g*)
mark: A photo of Mark kneeling on top of the Taal Volcano in the Philippines. It was a long hike. (Default)

[staff profile] mark 2010-03-24 07:53 pm (UTC)(link)
It is because we were running on reduced income that we're now wanting to build up our reserves again -- so that next time we have a problem we can weather it just as well as we've weathered this one (well, better probably).
foxfirefey: A wee rat holds a paw to its mouth. Oh, the shock! (thoughtful)

[personal profile] foxfirefey 2010-03-24 07:54 pm (UTC)(link)
I can understand the feeling about being sad that DW isn't in the green from month to month yet, but on the other hand, I've read a lot about social media and websites and expecting them to turn a profit in a single year is generally unrealistic, and we don't know how the recession is affecting things, either. The difference between DW and those sites is that DW has money in the bank it doesn't have to pay back--that is, the money DW has been given is for continuing to provide a service to its users, whereas many other fledgling websites are pitching business plans to VC investors. VC investors give that website company a large amount of money, on the order of millions of dollars, with the understanding that they're trying to get a return on their investment--that is, if the company succeeds, it will be giving back much, much more money to the VC investors than it got initially, and success for that company will be defined not as sustainability, but as making a lot of money that can go back to the investors.

Because Dreamwidth is pretty much solely user funded at this point, communicating funding goals with their users (aka begging) is one of the only ways they can hope to meet those goals. They don't have marketing people to make advertising sales goals by bringing in big ad deals, use higher paying ads like interstitials, and they can't shop around for VC investment funding, either.

If you frequent other sites on the internet, chances are some of them are still running at a loss from month to month, too; they're just not as transparent about it. Tumblr is undoubtedly running in the red, for instance, Twitter still is despite being an internet blockbuster. Some of the big dogs aren't--Facebook isn't, MySpace isn't--but they didn't make profit in their first year, either. Is LiveJournal in the green? We don't have any way of knowing if SUP has made back their estimated $30 million purchase price off of it yet, or if SUP's private investors are satisfied with the money the company is making.

There are good signals, too, like revenue increasing from month to month before the troll attacks. There are new funding sources in development that will be here soon, like v-gifts and rename tokens, and additional paid user features like the long-promised cross-site reading.

I guess I'm saying this because I feel nervous sometimes about DW not being sustaining yet, and these are the types of things I have to remind myself about.
kinetikatrue: (Default)

[personal profile] kinetikatrue 2010-03-24 07:57 pm (UTC)(link)
So, I am totally in favor of option #2, but not #1 or #3. And I'm also in favor of swag.

But what I specifically want to get get out there is my idea for a fairly unique piece of swag: a stuffed sheep (not plush) that can be colored any way its owner desires (and, of course, decorated in other ways)! Possibly even, to make shipping less onerous, a flat-pack deal, where what you are purchasing is the mostly sewn sheep's body and the purchaser provides their filling of choice . . .

Unfortunately, I have no idea how you'd source this, but I think it would be super-keen!
ambar: (Default)

[personal profile] ambar 2010-03-24 08:28 pm (UTC)(link)
I'm here.
lanterne_rouee: home is where the (pink) heart (graphic) is. dreamwidth (dw heart)

[personal profile] lanterne_rouee 2010-03-24 08:33 pm (UTC)(link)
nah. i asked in the news post if you could refuse to accept them. lol i'm really just not a fan of them, on any site.

and yes, we will be able to refuse them outright or limit acceptance in certain ways. \o/

http://dw-news.dreamwidth.org/18764.html?thread=2052684#cmt2052684
trixieleitz: sepia-toned drawing of a woman in Jazz Age costume, relaxing with a glass of wine. Text: Trixie (Default)

[personal profile] trixieleitz 2010-03-24 08:52 pm (UTC)(link)
I was just thinking that a stuffed sheep shipped without the stuffing would be awesome :)
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[personal profile] instantramen 2010-03-24 09:16 pm (UTC)(link)
+1 to a raffle! There's nothing like a little light gambling for a good cause. :D
sofiaviolet: drawing of three violets and three leaves (Default)

[personal profile] sofiaviolet 2010-03-24 09:24 pm (UTC)(link)
I would buy swag. :D

I have been buying paid accounts for friends, mainly in an effort to lure them over. I haven't done it recently because I didn't have checks I could mail you (they had an address from 2006 printed on them, and I've moved 4 times since then). I'd be happy to get back into the swing of that, whether with the new processing system or my brand new Hello Kitty checks. :D

Option 2 is the most appealing to me, since I neither need a seed account nor is there another user I would spend $200 on. And you're right that you guys shouldn't be organizing an Option 3, but I can't be the only person planning to wander around the site tipping people for awesome posts (especially in conjunction with 3 Weeks for Dreamwidth).

Do we have an estimated date for cross-site reading lists? I was going to offer paid accounts to people in conjunction with that feature, since [staff profile] mark said it would be paid-only. If it's possible to get that deployed in April, I think you would get a lot of people giving you money for that feature.
lanterne_rouee: dreamwidth swirl transparent background (dw transparent swirl)

[personal profile] lanterne_rouee 2010-03-24 11:15 pm (UTC)(link)
aww, damn. that's too bad.

at least, everyone's got their thinking caps on now. i've got a good feeling about you guys hitting your goal in april, one way or another. :)
foxfirefey: A guy looking ridiculous by doing a fashionable posing with a mouse, slinging the cord over his shoulders. (geek)

[personal profile] foxfirefey 2010-03-24 11:45 pm (UTC)(link)
The giant fonts and giant widths turn me off from any of the currently offered bases (I spend my time having to tweak everything).

Okay, so, those giant fonts are kind of on purpose, but not in the way you might think. For officially provided styles, we don't set the base font size in pixels, so that the viewer's browser can let the style know what the default font size can be. Instead, it is set in ems so that all fonts on a page are defined relatively to each other.

That's not because we want them to be giant, it's because we want people who normally browse with a specific font size (like a larger one on purpose) to have that available to them--many people do so for accessibility reasons.

So, there's two things you can do about that for the styles:

1. Change your preferred font-size in your browser, since if you think it's giant it's probably too high for you.
2. In your Custom CSS, add something like body { font-size: 12px; } to set the base font size for the style for your journal/community.

The giant widths are much the same thing (designed to have the flexibility to expand/contract for people with different browser window sizes), but many have options in the wizard to be set in pixels.
foxfirefey: A fox colored like flame over an ornately framed globe (Default)

[personal profile] foxfirefey 2010-03-24 11:45 pm (UTC)(link)
Question: what kind of things would you look for in a style for a community as opposed to a personal journal?
stormy: βͺ ππŽπ“πˆπ‚π„ ❫ 𝑫𝑢 𝑡𝑢𝑻 𝑻𝑨𝑲𝑬 𝑴𝒀 𝑰π‘ͺ𝑢𝑡𝑺 ⊘ (Default)

[personal profile] stormy 2010-03-24 11:49 pm (UTC)(link)
Well, for instance - styles that are geared towards icons or layouts tend to have 1-3 preview images and then a cut, so layouts don't need to be as large for them so that the entries don't look so empty. Communities place a little more emphasis on having a sticky post and tag lists for sorting purposes. So layouts that place these sort of things at the bottom wouldn't work as well. Small things like that, which just seem to make sense.

To be able to create an icon community and simply click a DW style that's made especially for an icon community or a media community would be awesome imho.
stormy: βͺ ππŽπ“πˆπ‚π„ ❫ 𝑫𝑢 𝑡𝑢𝑻 𝑻𝑨𝑲𝑬 𝑴𝒀 𝑰π‘ͺ𝑢𝑡𝑺 ⊘ (Default)

[personal profile] stormy 2010-03-24 11:51 pm (UTC)(link)
Oh yeah, trust me - I've been changing font sizes and content widths everywhere.

One of the reasons that I don't tweak my browser preferred size is because I want to see what others see when they visit my layouts and if I lower it down to a size that would be comfortable for me to read, it actually breaks the DW Tropo schemes.
Edited (additional information) 2010-03-24 23:53 (UTC)
foxfirefey: A guy looking ridiculous by doing a fashionable posing with a mouse, slinging the cord over his shoulders. (geek)

[personal profile] foxfirefey 2010-03-24 11:59 pm (UTC)(link)
It's hard to be sure of if what we see is what others see when they visit our layouts, due to the interactions of differently sized monitors with different resolutions. Like, your journal, on my laptop monitor, is nearing the squint point, and while I can make it out it's kind of uncomfortable to read--but I bet on your monitor it must be plenty big!
stormy: βͺ ππŽπ“πˆπ‚π„ ❫ 𝑫𝑢 𝑡𝑢𝑻 𝑻𝑨𝑲𝑬 𝑴𝒀 𝑰π‘ͺ𝑢𝑡𝑺 ⊘ (Default)

[personal profile] stormy 2010-03-25 12:08 am (UTC)(link)
Yeah. I'm battling with making sure friends at lower resolutions can see my journal alright since I'm forced to use customized comment pages. If I didn't have to use them (due to the overflow on Tropo Red and Purple) then It wouldn't matter as much because the comment pages would be larger and easier to read. Then again, top bars are really sort of fixed width creatures. If I wasn't so attached to them, I'd let me layout adjust and just set a max-width.

Currently, the layouts available that I really appreciate are Blanket, Brittle, and Bases (although this one has so many borders, padding, and spacing that it can be a pain to change). I really appreciate Brittle not sacrificing a sidebar and keeping icons out of the entry area.
Edited 2010-03-26 14:37 (UTC)
afuna: Cat under a blanket. Text: "Cats are just little people with Fur and Fangs" (Default)

[personal profile] afuna 2010-03-25 12:46 am (UTC)(link)
Hrrrrrm. I bet the upcoming changes to the posts page will make the javascript portion of that bug easier. One of the things that I'm planning to do is to revamp the update page to use the jQuery library, which is more convenient in a lot of ways, and also less painful for cross-browser compatibility. Cross-browser compatibility being the number one thing preventing me from leaping on some of the JS stuff!

(The new frontend would likely be using stuff from the current backend, suitably refactored, etc, so we'll be looking at the current tagcloud code as well for the backend)

Anyway, I'll be working on the update page revision throughout April. Would you be willing to wait until then?
ursamajor: people on the beach watching the ocean (Default)

[personal profile] ursamajor 2010-03-25 01:10 am (UTC)(link)
Mmm, if cross-site reading lists could get deployed in time for the Open Beta anniversary? It's totally the perfect lead-in for what you suggest. I'd put up for a few people.
jjhunter: Watercolor of daisy with blue dots zooming around it like Bohr model electrons (Default)

[personal profile] jjhunter 2010-03-25 01:23 am (UTC)(link)
Do official, and give informal blessing to unofficial.
sally_maria: (Default)

[personal profile] sally_maria 2010-03-25 01:23 am (UTC)(link)
This is very much what I feel - and not just because I'd definitely try and buy a permanent account now.

But you have to make the choice that feels right to you.
sally_maria: (Default)

[personal profile] sally_maria 2010-03-25 01:40 am (UTC)(link)
That sounds like a good idea to me - if I can't have a permanent account, and I do understand the arguments against that - at least having a long-term one I could pay for and forget about would be a great help.

A cut rate for it would be great, but even without, I happily pay upfront in full for 4 year membership of my favourite charity, and could probably do something similar for Dreamwidth.

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